At Golf Promotion Store, we stand behind the quality of our premium golf equipment and apparel. If you’re not completely satisfied with your purchase of Adidas golf gloves, Callaway shoes, or any other golf gear, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Items must be unused, in original condition, and with all tags attached
  • Original proof of purchase is required
  • Items must be in original packaging (especially important for golf shoes and gloves)

Non-Returnable Items

For hygiene reasons, the following golf products cannot be returned or exchanged:

  • Golf Gloves (Adidas, Callaway, Cobra, FootJoy models)
  • Golf Socks
  • Golf Base Layers

These items are only eligible for return if they arrive defective or damaged.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll respond within 48 hours with return instructions
  4. Package your items securely in the original packaging
  5. Ship your return to our Sioux City warehouse (address will be provided in approval email)

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Golf Promotion Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Product Name: [e.g., Adidas Golf Shoes, Callaway Gloves]
  • Reason for Return: [Please specify – size issue, defective item, etc.]
  • Preferred Resolution: [Refund/Exchange for [specific product]]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Return Address:
Golf Promotion Store
Returns Department
902 Woodland Drive
Sioux City, US 51101

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Policy

For size exchanges on golf shoes or apparel:

  1. Follow the standard return process
  2. Clearly indicate your desired replacement item and size
  3. We’ll ship the replacement once we receive your return
  4. No additional shipping charges for exchanges within the continental US

International Returns

For customers outside the US (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Refunds will be processed in US Dollars

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your complete satisfaction with our premium golf products.

The Golf Promotion Store Team
Your Trusted Source for Premium Golf Equipment