At Golf Promotion Store, we’re committed to delivering premium golf equipment and apparel to enthusiasts worldwide. Our comprehensive shipping and returns policy ensures a seamless shopping experience from checkout to delivery and beyond.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
Standard Shipping (DHL or FedEx):
- Delivery Time: 10-15 business days after shipping
- Flat Rate: $12.95 USD
- Recommended for time-sensitive orders
Free Shipping (EMS):
- Delivery Time: 15-25 business days after shipping
- Available for orders over $50 USD
- Economical option for non-urgent deliveries
International Shipping
We ship globally (excluding some Asian and remote regions). International customers may be responsible for customs duties and taxes, which vary by country.
Returns & Exchanges
We stand behind the quality of our premium golf products. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original condition with all tags attached
- Packaging: Original packaging required (especially for golf shoes and gloves)
- Proof of Purchase: Original receipt or order confirmation required
Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned or exchanged unless defective:
- All Golf Gloves (Adidas, Callaway, Cobra, FootJoy models)
- Golf Socks
- Golf Base Layers
How to Initiate a Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order
- Complete Return Request: Use the template below in your email
- Wait for Approval: We’ll respond within 48 hours with return instructions
- Package Items: Securely pack in original packaging
- Ship Return: Send to our Sioux City warehouse (address provided in approval email)
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Golf Promotion Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:
Product Name: [e.g., Adidas Golf Shoes, Callaway Gloves]
Reason for Return: [Please specify – size issue, defective item, etc.]
Preferred Resolution: [Refund/Exchange for [specific product]]
Please advise on next steps for processing this request.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Return Shipping Information
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
- We recommend using a trackable shipping service
- Return Address:
Golf Promotion Store Returns Department
902 Woodland Drive
Sioux City, US 51101
Refund Processing
- Processing Time: 3-5 business days after receiving your return
- Refund Method: Original payment method
- Timing:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Exchange Policy
For size exchanges on golf shoes or apparel:
- Follow the standard return process
- Clearly indicate your desired replacement item and size
- We’ll ship the replacement once we receive your return
- No additional shipping charges for exchanges within the continental US
Damaged or Defective Items
If your golf equipment arrives damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll arrange for a replacement or refund and cover return shipping costs
Need Assistance?
Our customer service team is here to help with any questions about shipping or returns. Contact us at [email protected] for prompt assistance.
Thank you for choosing Golf Promotion Store for your premium golf equipment needs!